modern technology being employed right now is VoIP (Voice over Internet Protocol) recording, a type of phone call recording utilized in several call centres all over the world. "VoIP calls travel digitally on computer networks rather than telecom cables," according to How Stuff Works. Here recording is done by accessing the computer networks the telephone calls proceed through and recording them with the PC.
Michael is a call centre agent and part-time freelance writer who makes use of call recording tools similar to a call recording software everyday for work.
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