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Sounding Professional on the Phone
Sounding professional begins with creating a standardized greeting for all employees to use when answering the phone. A standard greeting communicates professionalism and tells the caller right away they has reached the correct place, and takes the guess work out of what to say.
Convey positive energy, sincerity and enthusiasm in your voice. Ways to ensure you are conveying positive energy include:
* Take a deep breath and smile before answering the phone. It lifts your voice and begins the conversation with a pleasant tone of voice.
* Answer the phone promptly. Try to answer the phone by the third ring. People are not as patient today as they were 10 years ago. There is more competition for business; and the customers may call a competitor if you do not answer the phone.
* Be sure to articulate your words clearly and use proper pronunciation. If you say the same thing over and over again on repeated calls, may sure you use breaks between the words. Less confusion and repetition will occur if you convey the message clearly.
* Listening is an active process; help make that process easier for the person on the other end of the line. Convey understanding by repeating back parts of what the caller is communication to you; summarize when appropriate.
* Remember to use 'Please' and 'Thank you.' Using good manners never goes out of style. Manners are key in all customer dealings. It sends a message that you value the caller and also sets the expectation for how the caller interacts on the phone.
Avoid eating or chewing anything before answering the phone. This also applies to typing. Stop doing anything that the caller might hear over the phone. Put the person on hold when looking up information or leaving the line. This way he will not accidentally hear nearby conversations. Also thank them for holding when you pick up the line again.
When leaving messages speak slowly. Speak slowly enough for someone to write the message without having to listen to the message more than twice. State the phone number twice and be clear about what you need.
Test Call Pro offers a wide variety of fully customizable phone test services geared to ensure your employees are preforming at their very best over the phone.
http://www.testcallpro.com/
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Telephone Recording Equipment - Record Phone Calls For Employee Training
Employee training is paramount for those workforce positions that interface with clients and customers. Call center agents, customer service staff, and consultative sales team members are measured by the success they have in reaching out to customers and clients through verbal communication channels - in-person or over the phone.
Phone recorders make employee training easy. Employers can use digital phone recorders to listen in as newly hired call center agents engage potential customers about products and services. The same goes for companies that want to monitor their sales teams and their levels of productivity. Digital phone recording allows supervisors to assess the relative abilities of sales and customer service agents as they accept inbound calls, initiate outbound call campaigns, work through a performance review period, or simply conduct a spot performance evaluation.
Phone recording technology allows employers to playback recordings as audio files, giving both they and their employees the opportunity to listen to and review earlier conversations. Additionally, digital telephone recorders provide reporting functionality, so that supervisors and managers can collect and assess this call data and then distribute individual assessments to employees and trainees via email or FTP post. Data points available to administrators can include audio files of calls themselves, call duration, disposition codes, time and date stamps, and other pertinent information. These constructive critiques can then be the basis for joint or individual performance evaluations, duty modifications and/or incentives for new employees.
Phone recorders also provide an added motivation for employees who know their conversations with customers, clients and prospects are being recorded and assessed by supervisors. The incentive to do well and be recognized for a job well done can induce outstanding performances from good employees and cause significant improvements for less than stellar workers. Phone recorders make it possible for companies to efficiently and smartly train employees, which leads to increased productivity and employee morale, as well as provides employers a platform upon which to assess performance and make the necessary modifications moving forward.
James Smith has been writing about telephone recorders for many years. He has had countless articles published on phone recording equipment, telephone recording tools, and the multiple benefits can receive for business or piece of mind. James enjoys writing about professional telephone monitoring equipment and telephone recording is his passion, especially its constant practices throughout government agencies, private industries, and personal surveillance.
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Mobile Phone Voice Recording Solution - Voiceguard
It is believed that 80% of all business deals get discussed on the phone even before the first word is typed on email or paper, and now the various regulators seem to be understanding this aspect. Imagine you are talking on your mobile phone with a client or business partner and discussing a business transaction or financial deal. You and company's leaders will ideally want to be able to record a copy of the discussion for future reference between the two parties. This need has been there for long, but its not convenient to do all discussions by joining a telecon bridge just to get voice recording functionality.
Today, the case for mobile voice recording has become stronger because the regulators also want you to archive phone conversations. In the recent years, the regulations for recording and archiving all digital communications have become stringent. With the recording and archiving capabilities for fixed-line calls, emails and IMs in place, the recording of mobile phone calls is the logical next step.
VoiceGuard is a new solution that enables you to record and archive call conversations and voicemails from your company-sponsored mobile phones, thereby helping you achieve your compliance and risk management objectives, while supporting your mobility.
It is a fact that corporate mobile phone costs often include a high percentage of personal usage by employees, because most people use just one mobile phone for both business and personal works. Recording employee calls as a business practice ensures better adherence to company policy regarding private business conversations and personal usage of company mobile phones. With VoiceGuard, all phone calls can be quickly recorded, retrieved and replayed to protect your business operations from the potential of misunderstandings or misrepresentations in future.
Following is a summary of the key features of VoiceGuard:
* Mobile call recording and archiving
* Support for all major Smartphones
* Sophisticated administrative console
* Audit Log Files
* Comprehensive Reporting
* Voice call storage
VoiceGuard comes with its own hosted call recorder for those companies that do not currently have their own voice recording capabilities in house, and VoiceGuard can be rapidly integrated with existing recording infrastructure.
To learn more on how your business can benefit from VoiceGuard call recording and archiving solution, please
Ryan Spark reviews Compliance Solutions and recommends VoiceGuard for Mobile Phone Voice Recording Solution. To learn more, please visit: www.textguard.com/product-services/voiceguard/
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