Communication - The Workplace Equalizer

The skill of communication, in the workplace, or elsewhere, is one of the most valuable skills you can have. Great communication in the workplace on your part can level the playing field and give you a leg up in your organization.

Listen Well

Communication in the workplace is a 2 way street. What many people fail to realize is that the skill of listening is every bit as important, if not more important, than speaking, in the overall context of workplace communication.

Although on the surface this may seem counter intuitive, when you think about it, it makes perfect sense. To start with, most people, especially managers and supervisors, do not enjoy getting the sense that they are not being listened to. Besides, who ever you are communicating with, if you have not listened effectively, you will be unable to respond appropriately when you do speak. This is huge, because when you open your mouth in the workplace, your skills, knowledge, competency are all on display for both peers and management to see.

Speak Effectively

This does not necessarily translate to speaking often or in excess. Speaking "too much" in the workplace can work against you by making it appear that your messages are not relevant or appropriate, and can simply annoy coworkers and management. If you did a good job of listening, you will speak to the issue at hand, and not more or less than what is required.  

Or, if you lack necessary information or experience to address the issue, you can verbalize that until you get the appropriate level of support, and can continue the dialog. Either way, when you do speak, make it clear, concise, and on point.

This is key to effective communication in the workplace. 

Share

Beyond the back and fourth transfer of information that we commonly associate with communication in the workplace, remember to share any ideas you have that can improve a process or trim time from production. Any idea or suggestion that you can contribute that will have a positive net effect on your projects and organization stands a very good chance of standing out in the eyes of management - and being rewarded with advancement. 

Adapt

Remember that in the workplace, there are many different possible styles of communication. Some people are highly logical and verbose, while others are visual learners. Some do best with the written word, while others only seem to "get it" when it is explained verbally. Some are like Sgt. Friday on Dragnet, who always said "Just the facts, Ma'am."  

Don't overload the visual learner with a 200 page written manual. Don't talk a point to death when speaking to your tech guru who simply needs to know what parameters to include in programming routine. Adapt your communication style in the workplace, to fit your audience, including your audience-of-one in personal communications. 

Play Well With Others

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